Events & Tickets FAQ

Tickets can be printed at home (if ordered online), mailed or couriered, picked up directly from the venue administration office during business hours (usually it's 9AM to 5PM Monday to Friday), or picked up at the will-call table as early as one hour prior to the start of the performance.

We know that not all of us are very punctual people, so this is a day when you should become one.
Our productions start exactly at the time.
However, our friendly ushers will do their best to seat latecomers at appropriate breaks – in some cases, this may not be possible until the completion of an entire first part of the show.

Parking information can be found in the emails sent prior to shows.

We're sad to hear this (sad emoji).
- Unfortunately, we do not offer refunds on ticket purchases, but if you give us a reason for your absence we might consider doing 50% refund on your tickets.
- Keep in mind, that all ticket exchanges must be completed a minimum of 48 hours in advance of the performance and a new performance must be selected at the time of exchange.
- Exchange exception list is subject to change.
- Please note that refunds will not be given due to repertoire, program and/or artist changes. Prices are subject to availability and change.

No problem! Pre-order your drinks at the lobby bar before the concert and they’ll be ready for you at intermission. Alternatively, if you're a VIP ticket holder then forget even about pre-ordering your drinks. We'll make sure you get them at any time without any queues.

Don't worry! Send us a note 48-hours before the performance and we'll send you an e-ticket. Let's go green, right?

Show length varies, but a typical performance is approximately two hours with a 20-minute intermission.

Yes and no! It depends on which concert you are attending, and which venue the concert is at. Drinks are permitted at most venues, but there are always exceptions.

Dress to impress, or be simple and wear your favourite Levi's. Wear what you want as long as it makes you feel comfortable.

We won't recommend you wearing jeans and white sneakers during this type of events. Unlike theatrical productions, the special events encourage people to wear beautiful gowns, masks and other attire to stand out in the crowd.